Statusly

Frequently asked questions



Installation


You can install statusly using this link.
- Please check if you have the permission to install the bot in your workspace. If not, please raise a request to your workspace admin to install it.

- Make sure Statusly is not restricted in your workspace, to un-restrict or approve app visit here.
Every user who signs up for the first time will get a 14 day free trial to experience Statusly.

Routines


You can create a routine by clicking on the Create a routine section under Statusly bot home tab.
For now, we don't have any limit on number of routines.
As of now, you cannot create an overnight routine or ranging night. You can create two routines. one ranging till 11.59 PM and one from 12:00 am.
Yes, you can create and select the days you want it to repeat in the create routine section.
You will be reminded 5 minutes before the routine.
Say if I have two routines, one from 11.00 AM to 01.00 PM and other from 12.00 PM to 12.30 PM, the 11.00 AM routine will start and continue till 12.00 PM. At 12.00 PM the new routine will take precedence and go till 12.30PM. After that, leftover time in the first routine will continue.
You can edit the routines and change the timing whenever we want to.
Slack Status respects the change and allows the override.

Google Calendar Integration


Both will run simultaneously. We suggest you turn off the Slack Google calendar Bot Status Sync and Reminder functionality.
All accepted events will be shown in the Statusly Bot home tab.
No, Google Integration is available in Paid Plan.
You can configure it in Google Settings ⚙️ in Statusly Bot home tab.

Zoom Integration


Both will run simultaneously. Since Slack Zoom bot doesnt update Status, DND or user presence, it doesn't override Statusly automation.
All your Upcoming Zoom meetings will be shown in the Statusly Bot home tab.
No, Zoom Integration is available in Paid Plan.
You can configure it in Zoom Settings ⚙️ in Statusly Bot home tab. For further information please visit here.

Automation


You can pause or resume automation using “Disable Automation“ from Statusly Bot home tab.
For clashing routines, Statusly automates the status based on below priority :

1. Zoom Meeting
2. Google Calendar
3. Routine

Pricing


Yes, We provide a Team plan on request. Our team will get back to you shortly once you fill this form.

Payments


1. We currently accept Visa, Mastercard Credit and Debit cards as a mode of Payments.

2. Some debit cards require a PIN to be entered. In this case, you will need to use another card to make the purchase.

3. Some cards have restrictions on cross-border usage. If the card was issued in a country (the origin field when you view the details of the payment) other than where the business is located, this might be the problem. In this case, contact your bank to see if they have imposed this restriction.

4. Some cards (often corporate cards or FSA cards) can only be used for certain business categories, like travel or healthcare.

5. Currently we do not accept AMEX Cards for transactions.

6. For Indian users, debit card from these banks have better successful rate: ICICI, Citibank, Canara Bank, Kotak.

Supported Cards :

Region Credit Debit
India Visa, Mastercard ICICI, Citi, Canara, Kotak Mahindra
Outside India Visa, Mastercard Most of the Banks

If you wish to use Statusly using different Payment method, write to us at statusly@sanvelstudios.com or chat with us.

Troubleshooting


1) Navigate to Statusly Bot page.
2) Switch to Configuration tab.
3) You can revoke your permission from the configuration page.
4) Once revoked, all data will be cleared immediately.
Try to disconnect and reconnect your integrations from Statusly Bot home tab.
That shouldn't happen. We still suggest you disable and re-enable automation. Also, Make sure you have an active subscription.

For further help or queries, contact statusly@sanvelstudios.com or chat with us.